Vape Stop™ is committed to delivering 100% authentic premium products with 24-hour delivery, full warranty, best prices, and more, to ensure you shop with complete confidence!
We buy directly from manufacturers or from certified and authorized global and national distributors, or select authentic products and brands may be directly or parallelly purchased within the country and sold on Vape Stop. You are welcome to check the product code for each of the devices on the manufacturer’s website whenever applicable. We take great pride in only selling original and 100% authentic products.
Best Price Guarantee
Not only do we offer the best selection of products, but also the best prices to our customers. If you happen to find a product being sold at a lower price, we will match the price to that offering. Kindly note that we will price match with only authorized and registered UAE e cigarette retailers, and this price excludes the cost of delivery charged by Vape Stop. This feature is not applicable with counterfeit and clearance products. Price to be compared includes taxes and excludes any discounts, and is applicable within 15 days from date of purchase.
There is no product category name or name of Vape Stop written on the outside of the courier package. The actual product and brand case is securely sealed inside a shipping cardboard box. The brand name, brief product description, amount due, shipping address, ‘VS’ pattern etc. may be written or available on the outside package. This feature is made available in case you, an adult smoker, are looking for discretion.
If for any reason you would like to return the item purchased within a period of 15 dates from the date of purchase, please inform us and we will issue you a full refund. The refund will be issued for sealed items which upon physical inspection are found to be of the same brand new condition. Refunds will not be issued for items that have been opened or used, and will only be issued for the amount of the actual product excluding any shipping charges. In case of a manufacturing defect, refund or replacement will be provided.
All Vape Stop products have a 60-day full manufacturing warranty, with the exception of tanks, coils and e liquids. For select products, the brands themselves provide a longer warranty period of up to 1 year from purchase. In case customers would like to avail such an extended warranty, they are free to reach out to Vape Stop and we can then facilitate the refund or replacement directly from the brand after the initial 60-day period of purchase, beyond which receiving the refund or replacement is dependent on the brand under consideration. Refer to Terms & Conditions for further information.
Seamless Age Verification
Vape Stop is complaint with all UAE government rules for sale of electronic cigarette, including delivering to adults above 18 years of age. To prevent underage sales, we physically verify the age of the buyer at the time of final delivery before the shipment is released, via a signature and a valid government id consisting of Emirates ID, any country passport, or any country driving license. The name of the ‘ship to’ person should match with the id and the person collecting the shipment. In case of any name mismatch or in case of underage id, the order will be cancelled and returned back to Vape Stop. The id soft copy will be stored in a secure database, and will never be used for any other purpose other than for keeping record of delivery to 18+ year olds.
24 Hours Delivery
Orders placed before 7pm, Saturday to Thursday, qualify for delivery within 24 hours. Kindly note that Fridays and public holidays are not considered for 24 hours delivery. Exceptional circumstances such as technical difficulty, natural calamities such as severe rain, and excessive traffic etc. may result in more than 24 hours for delivery. 24-hour delivery is a feature for orders in cities in non-remote areas within the geography of UAE. List of non-city and remote areas can be found in Terms & Conditions
We offer free shipping on orders above the combined order value of AED 350. Upon placing an order, you will receive an email/sms confirmation with order details. As the order is dispatched and is out for delivery, you will receive additional emails/sms detailing the tracking number of the shipment.
Checked at Dispatch
To ensure accuracy on delivering as ordered, we have a system in place where each package is double checked before dispatch, hence removing inconvenience to customers.
ESMA Approved Products
The Emirates Authority For Standardization & Metrology (ESMA), a UAE government body, governs and approves a variety of products including electronic nicotine products for import and sale in the country. ESMA has put in place a comprehensive procedure for approvals for electronic nicotine products since April 2019, which fosters quality and tested products are brought in the UAE market. All ESMA approved products are subject to 100% excise duty/tax as per UAE Cabinet Decision 52. Products sold on Vape Stop are ESMA approved.