Terms & Conditions
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1. Introduction
Please read these terms and conditions carefully before accessing or ordering any products from Vape Stop™ website. Accessing, browsing or using this website in any way indicates that you agree to be bound by these terms and conditions. If you do not agree to any of these terms, you must not use our website or products. We reserve the right to amend these terms & conditions at any time without notifying our customers. The terms of conditions also include Privacy Policy and Cookies Policy. Your consent to website and product usage is your acceptance to these policies as well. It is your responsibility to review these terms and conditions on a regular basis to keep informed of any modifications or changes.
2. Age Restriction and Verification
The website is meant for adult smokers of the age of 18 or above in UAE. To prevent underage sales, we physically verify the age of the buyer at the time of final delivery before the shipment is released, via a signature and a valid government id consisting of Emirates ID, any country passport, or any country driving license. The name of the ‘ship to’ person should match with the id and the person collecting the shipment. In case of any name mismatch or in case of underage id, the order will be cancelled and returned back to Vape Stop. The id soft copy will be stored in a secure database, and will never be used for any other purpose other than for keeping record of delivery to 18+ year olds.
3. Product Warning and Usage
The following 6 points are also part of our communication policy, and should be read carefully:
- Vape Stop products are not for use by non-users of tobacco or nicotine. Products are for those adults who cannot quit or will not quit consuming tobacco or nicotine.
- Cigarette smoking is highly addictive and seriously harms one’s health. The ultimate aim and the best solution is to neither smoke nor vape.
- Vape Stop products are not meant for those adult users who would otherwise quit using tobacco or nicotine products.
- Vape Stop products are not an alternative to quitting, and are not sold or marketed as cessation or medical tool. Products are not for use by people with heart conditions, diabetics, and pregnant or breast-feeding women.
- Vape Stop products are not risk free and contain nicotine which is highly addictive. However, ENDS have been found by select credible organizations in UK to be of comparatively lesser harm than combustible cigarettes.
- Minors under 18 years of age should never consumer tobacco or nicotine products in any form. We have a robust and seamless age verification system wherein the age and name is verified through a valid government id at the time of final delivery before shipment release.
Additional Product Related Points:
- All product imagery is for illustrative purpose and minor variances may exist between photos and the actual item (e.g. colour, shape or design of e-cigarette, cartridges or e-liquid bottles).
- Once purchased, the products on this website should only be used in accordance with the brand or manufacturers' instructions and should be inspected before use and properly maintained. Vape Stop is not liable for any information or misinformation provided by the manufacturer or brand.
- Prices are inclusive of all applicable taxes including 100% excise duty/tax as per UAE Cabinet Decision 52.
4. Esma Approved Products
The Emirates Authority For Standardization & Metrology (ESMA), a UAE government body, governs and approves a variety of products including electronic nicotine products for import and sale in the country. ESMA has put in place a comprehensive procedure for approvals for electronic nicotine products since April 2019, which fosters quality and tested products are brought in the UAE market. All ESMA approved products are inclusive of 100% excise duty/tax as per UAE Cabinet Decision 52.
5. Free Return Within 15 Days
If for any reason you would like to return the item purchased within a period of 15 dates from the date of purchase, please inform us and we will issue you a full refund. The refund will be issued for sealed items which upon physical inspection are found to be of the same brand new condition. Refunds will not be issued for items that have been opened or used, and will only be issued for the amount of the actual product excluding any shipping charges. In case of a manufacturing defect, refund or replacement will be provided.
6. Warranty
All Vape Stop products have a 60-day full manufacturing warranty, with the exception of tanks, coils and e liquids. For select products, the brands themselves provide a longer warranty period of up to 1 year from purchase. In case customers would like to avail such an extended warranty, they are free to reach out to Vape Stop and we can then facilitate the refund or replacement directly from the brand after the initial 60-day period of purchase, beyond which receiving the refund or replacement is dependent on the brand under consideration. Manufacturing defects only are covered in the warranty, and issues related to abuse, misuse or normal wear & tear including exposure to humidity or heat are not covered in the warranty. Upon inspection, if the product is found to be defective, we will ship you a replacement item. Please contact our customer service team for next steps if your product has a manufacturing defect.
7. Shipping and Delivery
Orders placed before 7pm, Saturday to Thursday, qualify for delivery within 24 hours. Kindly note that Fridays and public holidays are not considered for 24 hours delivery. Exceptional circumstances such as technical difficulty, natural calamities such as severe rain, and excessive traffic etc. may result in more than 24 hours for delivery. 24-hour delivery is a feature for orders in cities in non-remote areas within the geography of UAE. List of non-city and remote areas are below where the delivery may happen 2 to 3 times per week:
Dubai: Bab Al Shams Hotel, International Endurance City, Dubai Outer Bypass road, Gantooth and Al Jazeera, Jebel Ali Port Berth Area, Lisali Area, New Police Academy Project, Palm Deira (access not allowed), Tigerwood Project. Abu Dhabi: Das Island, Delma Island, Ghayathi, Gwaifath, Jabel Dhana, Liwa, Madinat Zayed (Badazayed), Marfa, Ruwais, Sila, Tariff, Yas Island. Baniyas: Adla, Ajban, Al Dafra Airbase, Al Falah, Al Sader, Bahiya, EMAL, Ghantoot, Hiliya, Rahba, Samha, Shahamah ( new ), Shahamah (old), Shalila, Shamkha, Taweelah, Zayed Military City. Sharjah: 7th Interchange (Scout Camp), Badeea, Rahmania, Sajja 8th Interchange Shabia area, Umm Faneen, Zubair. Ajman: Hamriya FZE, Emirates City, Helaiw. Uaq: Falaj Al Mualla, Biyatha, Hamirya Shabia, Kaber, Lipsa, Rafa, Rashidiya. Fujairah: Asma, Affara, Dibba Cement, Dibba Wadi Abadila, Farfar, Friday Market, Gob Dibba, Goona Dibba, Hala Dibba, Jeroof, Nehwa, Ohla, Safad, Wadi Halo, Wadi Mai, Wadisadar, Wam Dibba. Al Dhaid: 9th interchange towards Dhaid (Desert park area), Al Munai, Al Waab, Bahayis, Filli, Huwailath, Kadra, Mahafiz, Nassllah, Raffak, Rashidia, Shawka, Wadi Asfai, Wadi Asfini, Wadi Ejilie, Wadi Khor. Ras Al Khaimah: Aden, Al Ghail, Al Jeer, Bin Majid beach resort, Chup Chup, Defence Camp, Filayya, Ghalila, Hamraniya, Hub Hub, Khorkhuwair, Mukawarra, Saadi, Seih al Barerath, Seih al Bir, Shaam, Steven Rock Area, Thoween, Thoween hub hub, Umm Urge, Wadi Koob, Wadi Shaem. Al Ain: Abu Samra, Yahar Al Alia, Al Faqaa, Al Fouaa, Al Khatm, Al Khazna, Al Malaqet, Al Quee, Al Mabzarra, Al Remah, Al Daher, Al Daherah, Abu Grayah, Al Hayar, Jabal Hafeet, Khatm Shakla, Mazyad, Nahel, North Yahar, Umm Ghaffa, Al Saa, Saad, Sewaihan, Shawaib, South Yahar, Al Wagan.
8. Incorrect Delivery Address
It is the responsibility of the customer to enter the correct delivery address for products. The name of the billing and the consignee or ‘ship to’ person, and the person accepting the final delivery must match. If you have entered an incorrect mailing address, then please get back to us as soon as possible, and if the package has not left for delivery, we will edit the mailing address.
9. Limitation Of Liability
Vape Stop is not liable to any loss or damage caused wholly or mainly by your breach of our Terms & Conditions. We hereby disclaim any and all liability for personal injury, product defect and/ or failure, claims that arise that are due to normal usage, misuse of products, abuse of products, product modifications, improper product selection since Vape Stop is just an aggregator of various brands available for sale. For any liability arising due to product usage etc., please read the terms and conditions or any liability policy from each of the brands respectively and contact the brand(s) directly.
10. Disclaimer
All products and company names are trademarks or registered trademarks of their respective holders. Use of them by vape stop does not imply any affiliation/association with or endorsement by them.
11. TRADEMARK AND COPYRIGHT
Vape Stop is a trademark applied for and operates under a mainland LLC company with license to trade in electronic cigarettes, e liquids, and accessories, granted by department of economic development (DED) Dubai for commercial trading in UAE. Vape Stop is also a protected, and registered trademark in other countries. Unauthorized use of any Vape Stop trademark is a violation of trademark laws. Vape Stop design is also protected by international copyright laws. You may not copy, modify, reproduce or distribute any of the written content, design, graphics, icons, photos, or layout of the website, or individual sections of the content without prior written permission from the official Vape Stop email id with signature of authorised signatory for any public, private, or commercial purpose. Whereas, with respect to the brands or products available for sale on Vape Stop, all products and company names are trademarks or registered trademarks of their respective holders. Use of them by Vape Stop does not imply any affiliation/association with or endorsement by them. You may not frame, link or deep-link Vape Stop website to any other website. You cannot under any circumstance link our homepage or any other page to websites that are known to be used by people under 18 years of age.
12. Health Warnings as per ESMA requirements
The following warning are applicable and present on the products approved by ESMA for sale in UAE.
- It is prohibited to sell and consume this product by individuals under the age of 18, and it is not recommended for non-smokers.
- This product may pose a health hazard when inhaled, swallowed or gets in contact with the skin.
- Health warning: Contains nicotine which causes severe addiction, increased heart rate and high blood pressure. Nicotine is harmful to the health of pregnant and nursing women, and people suffering from chronic pulmonary diseases such as asthma and pulmonary embolism.
- For sale in the United Arab Emirates.
13. INDEMNIFICATION
To the extent permitted by applicable law, you hereby agree to indemnify, hold harmless and defend Vape Stop and its affiliates from any and all third-party claims, actions, proceedings, and suits brought against us or any of our officers, directors, employees, agents or affiliates, and all related liabilities, damages, settlements, penalties, fines, costs or expenses (including, reasonable attorneys' fees and other litigation expenses) incurred by us or any of our officers, directors, employees, agents or affiliates, arising out of or relating to your use of the website.
14. SEVERABILITY
If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.
15. ARBITRATION
Read this Section carefully because it requires the parties to arbitrate their disputes and limits the manner in which you can seek relief from Vape Stop. For any dispute with Vape Stop, you agree to first contact us via email ([email protected]) and attempt to resolve the dispute with us informally in a time period of minimum sixty (60) days.
Class Action and Jury Trial Waiver: With respect to all persons and entities, regardless of whether they have obtained products or services provided by Vape Stop or used the website for personal, commercial or other purposes, all claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class action, collective action, private attorney general action or other representative proceeding. This waiver applies to class arbitration, and, unless Vape Stop agrees otherwise, the arbitrator may not consolidate more than one person's claims.
You agree that, by entering into this agreement, you and Vape Stop are each waiving the right to a trial by jury or to participate in a class action, collective action, private attorney general action, or other representative proceeding of any kind. Any arbitration shall be conducted in English and the place of arbitration shall be Dubai.
16. Governing Law
This Website is created to comply with laws of UAE. We do not make any claim that the website is for use in locations outside UAE. If you access this website from locations outside UAE, you are solely responsible for complying with all applicable laws of your region/county.
الشروط والأحكام
1. مــقدمـــة
يرجى قراءة هذه الشروط والأحكام بعناية قبل الوصول إلى أو طلب أي منتجات من موقع فاب ستوب. يشير الوصول إلى هذا الموقع أو تصفحه أو استخدامه بأي طريقة إلى موافقتك على الالتزام بهذه الشروط والأحكام. يجب ألا تستخدم موقعنا أو منتجاتنا إذا كنت لا توافق على أي من هذه الشروط. نحن نحتفظ بالحق في تعديل هذه الشروط والأحكام في أي وقت دون إخطار عملائنا. تتضمن أحكام الشروط أيضاً سياسة ملفات تعريف الارتباطو سياسة الخصوصية.موافقتك على استخدام الموقع والمنتج هي موافقتك على هذه السياسات أيضاً. تقع على عاتقك مسؤولية مراجعة هذه الشروط والأحكام على أساس منتظم لتظل على علم بأي تعديلات أو تغييرات.
2. قيد العمر والتحقق منه
الموقع مخصص للمدخنين البالغين الذين تبلغ أعمارهم 18 عاماً أو أكثر في الإمارات العربية المتحدة.إننا نتحقق فعلياً من عمر المشتري في وقت التسليم النهائي قبل إصدار الشحنة لمنع البيع لمن هم دون السن القانونية، وذلك عبر توقيع ومعرف حكومي صالح يتألف من معرف الإمارات أو جواز سفر أي دولة أو رخصة قيادة أي دولة.يجب أن يتطابق اسم الشخص الذي يتم "الشحن إليه" مع المعرّف والشخص الذي يستلم الشحنة. سيتم إلغاء الطلب وإعادته إلى فاب ستوب في حالة عدم تطابق الاسم أو في حالة وجود معرِّف دون السن القانونية.سيتم تخزين النسخة الإلكترونية من المعرف في قاعدة بيانات آمنة، ولن يتم استخدامها أبداً لأي غرض آخر غير حفظ سجل التسليم إلى من تزيد أعمارهم عن 18 عاماً.
3. تحذير المنتج واستخدامه
النقاط الست التالية هي أيضاً جزء من سياسة الاتصال الخاصة بنا، ويجب قراءتها بعناية:
- منتجات فاب ستوب غير مخصصة للاستخدام من قبل غير مستخدمي التبغ أو النيكوتين. المنتجات مخصصة لأولئك البالغين الذين لا يستطيعون أو لا يريدون الإقلاع عن التبغ أو النيكوتين.
- يسبب تدخين السجائر الإدمان بشكل كبير ويضر بصحة الفرد. الهدف النهائي وأفضل حل هو عدم التدخين أو تدخين السيجارة الإلكترونية.
- منتجات فاب ستوب غير مخصصة لأولئك المستخدمين البالغين الذين سيتوقفون عن استخدام منتجات التبغ أو النيكوتين.
- منتجات فاب ستوب ليست بديلاً عن الإقلاع عن التدخين، ولا يتم بيعها أو تسويقها كأداة توقف أو أداة طبية. المنتجات ليست للاستخدام من قبل الأشخاص الذين يعانون من أمراض القلب والسكري والنساء الحوامل أو المرضعات.
- إن منتجات فاب ستوب ليست خالية من المخاطر وتحتوي على النيكوتين الذي يسبب الإدمان. تم العثور مع ذلك، على نظام تسليم النيكوتين الإلكتروني من قبل منظمات موثوقة مختارة في المملكة المتحدة ليكون أقل ضرراً نسبياً من السجائر القابلة للاحتراق.
- يجب ألا يستهلك القاصرون الذين تقل أعمارهم عن 18 عاماً منتجات التبغ أو النيكوتين بأي شكل من الأشكال. لدينا نظام قوي ومستمر للتحقق من العمر والذي يتم فيه التحقق من العمر والاسم من خلال معرّف حكومي صالح في وقت التسليم النهائي قبل إطلاق الشحنة.
نقاط إضافية متعلقة بالمنتج:
- جميع صور المنتج هي لغرض توضيحي وقد توجد فروق طفيفة بين الصور والعنصر الفعلي (مثل اللون أو الشكل أو تصميم السجائر الإلكترونية أو الخراطيش أو الزجاجات الإلكترونية السائلة).
- يجب استخدام المنتجات الموجودة على الموقع بمجرد شرائها فقط وفقاً لتعليمات العلامة التجارية أو الشركات المصنعة ويجب فحصها قبل الاستخدام وصيانتها بشكل صحيح. فاب ستوب ليس مسؤولاً عن أي معلومات أو معلومات خاطئة مقدمة من قبل الشركة المصنعة أو العلامة التجارية.
- تشمل الأسعار جميع الضرائب المطبقة، بما في ذلك خدمة / ضريبة الاستهلاك بنسبة 100% وفقًا لقرار مجلس الوزراء الإماراتي رقم 52.
4. المنتجات المعتمدة من قبل إيسما
- يحظر بيع واستهلاك هذا المنتج من قبل الأشخاص دون سن الثامنة عشر، ولا ينصح باستخدامه لغير المدخنين.
- قد يشكل هذا المنتج خطراً على الصحة عند استنشاقه أو بلعه أو تماسه مع الجلد.
- يحتوي على النيكوتين الذي يسبب الإدمان الشديد وزيادة ضربات القلب ورفع ضغط الدم. النيكوتين ضار بصحة النساء الحوامل والمرضعات، والأشخاص الذين يعانون من الأمراض الرئوية المزمنة مثل الربو والانسداد الرئوي.
- للبيع في الإمارات العربية المتحدة
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